How many patients can I have on my portal?
It depends on the subscription level. Newbie allows for 4
enrolled patients, Rookie level allows for 10. Patients who have completed
their round of ChiroThin® can be enrolled and that opens up a new spot. Veteran
and All Pro levels are unlimited.
Does it work on Mac/iPhone and Windows/Android?
ChiroThinTracker works on all computer and mobile operating systems and the patient portal and doctor’s dashboards automatically update when you perform a system update on your mobile device.
Is there a mobile app?
Yes! The mobile app will be customized to your clinic site. The mobile app operates just like the desktop version for both the patient portal and the doctor’s dashboard.
I can’t find the app on iTunes or Google Play – how do I download it?
You don’t have to download the app – just open your browser on your mobile device and type in the clinic address (https//:myclinicname.chirothintracker.com) and log in. As a doctor you will receive an email to set your password when you register your clinic and we have your site built and ready to use. Once you are operational, every time you add a new patient, they will receive an email to set their password on your clinic site. Both doctors and patients can add the site to their mobile device's home screen. A ChiroThinTracker icon will be displayed and then a simple tap of the icon will bring you to the page you saved, everytime.
How do I add the site to the home screen on my phone?
Is there a free trial period?
Yes! We offer four subscription levels – Newbie, Rookie,
Veteran and All Pro. All subscription levels, except Newbie, offer a 30-day
free trial.
A valid credit card is required to activate all.
subscriptions, but it will not be charged until the free trial period ends and
the subscription renews.
What does the subscription cost?
There are 4 subscription levels to suit the needs of every ChiroThin® clinic’s needs. Please see our Pricing for detailed description of each plan.
Is there a set up or activation fee?
No! We do not charge to build your site and we don’t charge to activate it. Contracts are month to month, and you can cancel anytime. Once you cancel, your access to the site will be blocked, however we do not delete your clinic or patient data. Subscriptions that have been cancelled can be re-activated but will incur a $199 re-activation and build fee.
Is there a discount for paying in full?
At this time we do not offer annual payments. Just like the software, it is simple and elegant. You just pay month to month and can cancel at any time.
What is the cancellation policy? Can I upgrade or downgrade my subscription?
Contracts are month to month, and you can upgrade, downgrade or cancel anytime. Once you cancel, your access to the site will be blocked, however, we do not delete your clinic or patient data. Subscriptions that have been canceled can be re-activated but will incur a $199 re-activation and build fee.
To cancel your subscription simply log into your account at https://doctors.chirothintracker.com. On the left side click on Subscription and then Cancel.
To upgrade or downgrade your subscription, simply click on the support tab on your dashboard (or email support@chirothintracker.com) and let us know what you would like to do. We will configure the appropriate changes on the back end of the system. Please allow 24 hours for us to make the requested changes. Upgrades will incur a pro-rated daily charge to the next billing cycle and will be charged to the card on file on the day the upgrade occurs. Downgrades and the reduced monthly fee will occur on your next billing cycle.
Is the site customized to my clinic?
Yes! As part of the application process, we will collect information from you that will allow us to build your site, online store and patient portal customized to your clinic.
Is there an online store?
Yes! The Veteran and All-Pro subscription levels offer a free eCommerce feature. The online store is pre-built with all the ChiroNutraceutical™ products. You can add, delete and edit any products to the store. You can add any product or service you sell in your clinic. Please note that the store is offered to your patients and when orders are placed, you or your staff must fill those orders from your clinic inventory. This store is NOT linked to the shopchirothin.com site for fulfillment.
We recommend Card Connect for merchant card processing for the best rates in the industry for in office, point of sale and online.
To set up your online store, simply click on the support tab on your dashboard (or email support@chirothintracker.com) and let us know if you would like us to build your online store. We will send you information and instructions on what you need to do to secure your online merchant processor. Once you have that in place, you send us the API credentials and we will configure the store and link your payment gateway so that orders show up in your inbox and money in your account. Please allow 72 hours for us to build your store once we have your payment gateway information.
Can I export and print my data?
Yes! Within the system there is an export and print function.
Do I have to pay for software updates?
No! You will never have to pay for updates to the platform. Because you are not downloading or receiving a copy of the software there is no license required to use it. The software is hosted on our HIPAA compliant servers and when we make changes, updates and improvements (which we are constantly doing) your site will automatically be updated.
How is my patient’s information protected?
The ChiroThinTracker was developed by ChiroThin® doctors so we understand the need for protecting patient privacy – in fact, that is one of reasons we developed the platform. We contracted the software engineer who wrote the HIPAA policy for the VA in North Dakota to develop our software and is hosted on his multiple redundant, fully encrypted AWS HIPAA compliant servers.
What about Tech Support?
We have an incredible development and technical support team. There is a support button on the patient’s portal and the doctor’s dashboard. When you or a patient have a technical support issue simply submit a support ticket and we’ll quickly dispatch our team to correct the situation!
In the event you cannot access the support button within the software, you can always send an email to support@chirothintracker.com and it will automatically open a ticket for you.
CONTACT US
Help Desk: support@chirothintracker.com
Dr. John: chirothintracker@gmail.com
Admin/Sales: tracker.clientservices@gmail.com
Training: tracker.clientcare@gmail.com
Let us schedule a Demo presentation for you.
You will learn how much more you can do for your practice with ChiroThin® and ChiroThinTracker.
